Atención al cliente con IA

Customer Service with Artificial Intelligence: Freshdesk

Smart Customer Service

Customers can help themselves at any time on the channels they prefer most. You can offer self-service through from a branded knowledge base, web widget, chat, messaging, bots, or even by phone.

Know your customers

Help customers on the channels they prefer: WhatsApp, Facebook and Apple Business Chat, the phone and even social media. sociales.

Save time with automated responses

Con las respuestas encapsuladas, los agentes pueden crear un conjunto predefinido de plantillas response that they can send with a single click. In addition to this, our bots powered by Freddy AI They understand the customer's intention to provide accurate answers to questions.

Customer and employee satisfaction made easy

Deliver the best, most intuitive support across all channels. Proactively understand customer needs to deliver first-time, great service.

Save time and reduce repetitive tasks. Help agents quickly resolve customer queries with workforce automation and insights from a unified platform.

Connect on your customers' preferred channels

Delight customers by offering them services on the channel they want, as well as seamless transitions at any point in their journey. Integrate a combination of conversational experiences with assistance from live chat, web, mobile devices and communications center.

Help customers find answers quickly. Get started chatbots powered by AI to easily guide customers in resolving their questions.

Offer field service that remote agents can trust

Now more than ever, field teams need to serve customers safely and efficiently while working remotely. We offer field service that remote agents can rely on to easily resolve issues while on the move.

Assign service teams efficiently based on their availability, proximity, and skill set. Give customers real-time updates through chatbots and a streamlined visit scheduling process.