GOTO RESOLVE: Experience easier IT support and management with GoTo Resolve.
Unified RMM and remote access, made simple.
Cover all your IT needs with a single solution that combines remote monitoring and management, remote access and support, ticketing, automation, and more.
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Active supervision
Automatically detect device issues and proactively resolve them, preventing them from escalating.
- Cree políticas de alerta personalizadas para los procesos clave del sistema
- Eliminate noise with flexible thresholds
- Customize monitoring by individual devices or groups of devices
No-code automation
Leave behind monotonous, manual support with a more agile technical team and a more reliable IT infrastructure, all through simple automation.
- Automate workflows and task management processes, without any programming knowledge.
- Save time and stay on top of things with remote deployments to user devices.
- Run the most common automated tasks with our pre-built steps.
Troubleshoot in the background
Work within your schedule (without depending on others) to identify the cause of the problems and get to work.
- With a single click, access essential system information such as CPU, memory, processes, events and more in the background
- Access the command line without having to start a remote session.
- Securely view and transfer files and folders from any device in the background.
Remote monitoring and management
Remote assistance
Give agents all the tools they need to resolve incidents on any device and from any location, including:
- Cross-platform support / PC, Mac, iOS, Android, Chromebook
- Real-time shared camera assistance
- In-session system diagnostics
- Restart/Reconnect
- Mode of administration
- Managing multiple sessions
- And more
Securely connect with your patients from anywhere
Adapt your ticketing strategy and make support accessible to everyone:
- Flexible Agent Console
- Integrated remote technical assistance
- Unlimited support channels
- Reports and analysis
- Ticket portal for end users
- Integrations for MS Teams
- And more
Mobile Device Management
Experience powerful and effective Android, Apple, and Windows device management from a single, simple, and scalable platform. Mobile Device Management (MDM) makes it easier for agents to manage a diverse mix of smartphones, tablets, and laptops by giving them the power to:
- Protect company data and assets.
- Control and manage devices from one place.
- Centrally install, manage and lock mobile apps and content.
- Automate device configurations for seamless onboarding.
- View device data and analytics in real time
Equipped with functions
Modern conversational tickets
Conversational help desk tickets directly connect IT support to the messaging tools your team already uses.
- Create, manage and close support tickets from Microsoft Teams
- Start remote sessions via messaging
- Use web-based, conversational tickets, or a combination to suit your needs
Mobile assistance from anywhere
Provide fast, seamless remote technical support for virtually any iOS, Android, or Chrome OS device.
- Join sessions directly via SMS, PIN, link or email
- Chat with agents via web browser or app
- Deliver or record mobile support sessions
Zero Trust Security
Enterprise-grade security meets the ease of use of consumer software to keep your system protected and up and running.
- Bank-grade encryption
- Optimized provisioning and access management
- Multi-factor authentication, SSO and more
Remote IT Automation
Unattended access and multi-session management empower agents and employees to get more done every day.
- Submit scripts and tasks
- Take advantage of pre-written scripts
- One-of-a-kind Zero Trust access controls, with remote execution
Intuitive management console
Manage user access and permissions easily – all in one central place.
- Configure user logins using single sign-on (SSO).
- Set up two-factor authentication for users.
- Set up optimized support service channels.
Better resolutions with Agent Collaboration
Reduce wait times and connect customers with agents who are best equipped to help them.
- Seamlessly transfer a remote session to another agent using Session Transfer.
- Simultaneously view and control customer screens, retrieve diagnostics, and add agent-customer chat functionality with Multi-Agent Collaboration.
Optimized and updated devices without interrupting users
Repair and maintain equipment to minimize downtime without impacting workflows.
- Assess problems early with Quick Device View
- Analyze diagnostics using Remote Terminal Access.
- Deploy system updates with Background File Management
Gain key insights with support service reports
Track remote support sessions, and monitor how teams are doing and where they can improve.
- Collect valuable information such as session duration and statistics about agents and end users.
- Add detailed notes to session logs.
- Use session metrics to make valuable decisions.
Provide proactive support with Unattended Access.
From routine updates to troubleshooting, viewing and controlling devices, without the presence of the end user.
- Install and run updates outside of business hours
- Troubleshoot when employee is offline
- Configure and assign company and user devices.
IT management tools that are as secure as they are surprisingly simple.
With GotoResolve, everything you need to run your business from anywhere, all in one place.
Security and password management.
Maintain control of access and authentication from any network, location or device.
Find the right tools for your team.
Didn't see what you need? Ask your sales team for help. Discover everything GOTO can offer you.
Would you like more information? We will be happy to advise you:
Switch to GOTO now and reduce infrastructure, collaboration and communications costs!
- Personalization and use of your brand on GOTO products.
- Updated and cloud environments.
- Fixed payments.
- Tax deduction (Only For Mexico).
- Call management, reporting and reporting with data analytics capabilities.
- Native integrations available to Agiloft, Autotask, Boldchat, ConnectWise, Happyfox, freshdesk, SalesForce, ServiceNow and Zendesk. It is also possible to connect to open APIs.
- Better end-user experience.
- Business plans at the best price with Digitnow
- Your virtual office for business or technical support, wherever you are.
- Unify your company or business communication in a simple way.
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